Customer Information

Item 1

Customer Information

Thank you for taking the time to read before your visit. We look forward to welcoming you back to Pálás.

 

  • Face masks are mandatory for all public areas of the building, including lobby, walkways and bathrooms. You are welcome to remove face coverings once you are seated in screen or in Pálás Kitchen & Bar.
  • We are operating strict allocated seating between audience members. 
  • This system will automatically leave two empty seats between all separate bookings. Every second row will also be left completely empty. 
  • We are allowing people who book together to sit together. If you wish to sit together you must book tickets on the same transaction. 
  • We will be enforcing the allocated seating plan for every screening. 
  • Please ensure you sit in your allocated seat. This is for the comfort and safety of both your party and other cinema-goers.

- If you wish to sit together you must book tickets on the same transaction. 

- Please ensure you sit in your allocated seat. This is for the comfort and safety of both your party and other cinema-goers.

- Please be respectful to your fellow cinema-goers and Pálás staff. 

- We are operating a one-way system throughout the building. Please follow the signage on arrival and during your visit. 

- Hand sanitizer stations are located throughout the building and we ask you use sanitize your hands on arrival and throughout your visit.

- Please arrive in good time ahead of the film screening as it may be difficult to facilitate late arrivals, once the film has started.

- Our Box Office and Pálás Kitchen + Bar are open with a full selection of popcorn, food and drinks. Queues will be physically distanced with perspex screens at all till points. 

- Contactless payment is encouraged. 

- Pre-booking online in advance is strongly advised.

- In person and phone bookings are not available until 27th July. Phone box office open 2pm -6pm daily

- Please stay home if you are feeling unwell or displaying symptoms of Covid-19, regardless of how mild.

- If you have any concerns or queries please speak to a member of staff.

We hope you enjoy your visit!