FAQ

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FAQ

Membership  and tickets

Do you have a Membership scheme?
We do indeed, you can see our range of Memberships right here

Do you sell gift vouchers? 
Yes. Any denomination you wish. These can be purchased from the box office at the cinema and can be used in the bar & restaurant, too.

Do you take credit cards?
Yes we take credit cards and laser cards online, at the box office as well as in the restaurant & bar. Except American Express.

Are seats allocated? 
Yes, all of our cinema screens are allocated seating.

A full breakdown of our ticket prices can be found on our ticket prices page right here.

 

Location and Parking

Where is the carpark entrance?

Park Rite in Hynes Yard Car Park on Merchants Road is an enclosed carpark 2 minutes walk from the cinema.

Do you have a deal with the Hynes Yard car-park for Pálás patrons?

Yes we do!

Hourly fee €2.50

10:00 - 18:00: a capped rate of €6

18:00 - 03:00: capped rate in the evening of €4

Don't forget to validate your ticket for this offer, please present your car-park ticket and cinema ticket to box-office! For more information, please ask at Box Office or the restaurant about car park ticket validation.

 

Getting here

Detailed information on each option is available on our directions page here. Our address is 15 Merchant's Road Lower, Galway. Eircode: H91F6DF.

 

General

What are your opening hours? 

We are open 7 days of the week! 

Box Office: 12 noon until a half hour before the final showing

Restaurant: 10am to 9pm (Mon - Thurs), and 10am to 10pm (Fri-Sun)

Bar: 2:30pm to 11pm Monday – Thursday, and from 12:30 until midnight on weekends

Do you have wireless internet?
Yes, we provide free Wi-Fi throughout the building.

Where is the nearest ATM?

AIB ATM, Victoria Pl and Abbeygate Street Upper
Bank of Ireland, 22 Mainguard St
McGuire's Daybreak, 1-2 Raven Terrace

 

Restaurant and Bar

Can I bring outside food and drink to the cinema?
No. We do not allow outside food and drink to be consumed in the cinema, but you can purchase a wide selection of food and drink at our box office, bar and restaurant.

Do you serve alcohol? 
Indeed we do. Our box office and restaurant serve craft beer and wine, and a larger selection (including cocktails!) are available from our bar on the first floor. You can also bring alcohol purchased here into the screens to enjoy with your film, just ask for a plastic cup to put it into. 

Can I buy sweets, drinks or popcorn?
Yes. We sell a full range of sweet treats, drinks and popcorn in our ground floor box office.

When is the bar open?  
Our bar is open 7 days a week. From 2:30pm to 11pm Mon – Thurs, and from 12:30 until midnight on weekends. 

Can I take coffee/beer/wine into the screen? 
Of course. Just ask at the bar for a paper or plastic glass.

 

Screenings

Why do some films not have a rating?
Some films are not classified by the classification office, which means they don’t have an age cert. In order to watch these films at Pálás, you must join our club. Joining is simple – just provide us with your name and email address at the box office. 

 

Venue Rental / Exhibitions / Events

Can I rent space or a screen in Pálás for an event?
Of course! Our screens and bar spaces are available for social, private, corporate or businesses events. You can find out more about the spaces available in the cinema on our Venue hire page here.